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Customer Support

Products

General information about the products sold on our website

  • The ColorOS ( default operating system on OPPO devices) latest version support the following languages:

    • English
    • Italian
    • Indonesian
    • Danish
    • French
    • German
    • Spanish
    • Dutch
    • Norwegian
    • Portuguese
    • Swedish
    • Vietnamese
    • Turkish
    • Greek
    • Russian
    • Arabic
    • Thai
    • Japanese
    • Chinese Simplified
    • Chinese Traditional

    Note: This list may vary depending on ColorOS version and device.

    OPPO assured us that their developers and Ofans community are working hard to translate the new user interface into all the main European and world languages.
    If you would like to receive updated information about the ColorOS and other software for your OPPO device or offer you support to the community we recommend you to join the official OPPO forums: http://www.oppoforums.com/#coloros.38

    To change the language setting on your device please follow this steps:

    1. Go to the settings menu

    2. Under the general tab go to Language and input

    3. At the top click language, and select the language you would like to use

  •  All OPPO devices sold by us are GMS approved by Google it means it is fully support Google Apps and Google Play services. 
    OPPO is also an official member of the Open Handset Alliance. 
  • If for any reason you do not like your device within 30 days from the receipt date, you may feel free to request us to return it and we will not hesitate to accept your product back and refund you the total price of the product ordered minus a compensation for the shipping costs.
    The 30 days probation period apply to all devices excluding accessories. Eventual complimentary accessories received together with the device must be returned. 

    If you have already received your product and need further information on how to return it please refer to this article.

  • The products sold on our website have obtained all the relevant European and worldwide certificates. The CE an ROhS certifications is documented on every user manual and on the original box.  

  • Go to "Settings" then scroll down and select “About Phone”. At the bottom of that page there is a button that says “System Update.” This system called OTA (On The Air) will automatically download the newest update and apply it to the device.

    Please note that when an important update is released, you might not be able to automatically update through the OTA system.
    In this case we please you to consult the official OPPO forums to update your device to the latest version available.

  • Please make sure that your network operator is compatible with the product you're ordering before making a purchase. In general, the products sold on our website should work well with most European operators.

     
    Device  GSM - GPRS/EDGE (MHz) 3G - WCDMA (MHz) 4G - FDD/TD-LTE (Band)
    R7 Plus International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/5/7/8
    TD-LTE B40

    R7 International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/7/8
    TD-LTE B40

    R5s International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/7
    TD-LTE B40

    N3 International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/7/20
    TD-LTE B40

    N3 US version version 850, 900, 1800, 1900 850, 900, 1700, 1900, 2100 FDD-LTE: B1/4/7/17
    R5 International version 850, 900, 1800, 1900 850, 900, 1900, 2100 FDD-LTE B1/3/7
    TD-LTE B40
    Find 7 / 7a International version 850 / 900 / 1800/ 1900  850 / 900 / 1700 / 1900 / 2100 FDD-LTE: B1/3/7/20
    TD-LTE: B40
    Find 7 / 7a US & Mexico version 850 / 900 / 1800/ 1900  850 / 900 / 1700 / 1900 / 2100 FDD-LTE: B1/4/17
    Find 5 International Version 850 / 900 / 1800/ 1900 850 / 1700 / 1900 / 2100 N/A
    Find 5 Indonesian Version 850 / 900 / 1800/ 1900 850 / 900 / 1900 / 2100 N/A
    N1 850 / 900 / 1800 / 1900 850 / 900 / 1700 / 1900 / 2100 N/A
    R819 850 / 900 / 1800 / 1900 850 / 900 / 2100  N/A

    If you are unsure about compatibility, please contact your operator. You may also view the links below for reference:

    OppoStyle is not responsible for the shipping costs associated with returning a unit due to carrier incompatibility.